Connected Care is an independent insurance agency dedicated to providing an extensive range of Life, Health and Medicare insurance products and notary services. We are committed to the highest ethical standards and integrity while providing the highest level of service to meet our client’s evolving needs. We assist individuals and businesses with understanding and choosing health and life plans.
We serve in the following areas:
Medicare and Prescription Drug Plans
Affordable Care Act (ACA) Healthcare
Life, Burial and Cancer Insurance
Notary and Signing Agent Services
We work with the following partners:
WE TAKE GREAT PRIDE IN BEING...
Beyond standard carrier training and certifications, we’re constantly training to keep up with industry compliance and regulations.
KNOWLEDGEABLE
We’re committed to providing you and your family with the highest level of customer service and the peace of mind you deserve.
RELIABLE
We take the time to carefully get to know our clients and their unique needs. From start to finish, our customer loyalty is high.
TRUSTWORTHY
WHAT TO EXPECT
To get started, your agent will work with you to identify your needs via a needs assessment. Once complete, we’ll get you enrolled or scheduled for a follow up appointment*
Needs Assessment
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Based on the findings of your needs assessment, your agent will present your plan, benefit options, and walk you through the quote for each**
Presentation of Plans
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Once you have reviewed the plans, you will have the option to choose and enroll in a plan on the spot for ease and efficiency. Find out more about meeting with agents here.
Enroll in Your Plan
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WORK WITH US VIRTUALLY, IN PERSON OR OVER THE PHONE
Note: For CMS compliance all sales phone and video sales calls will be recorded
* For Medicare Advantage and Prescription Drug plans a “Scope of Appointment” form outlining the type of plans that will be discussed must be signed prior to the second meeting. ** Depending on the type of health and life insurance plan requested, quotes will be provided no later than 5 days later not including weekends or holidays.
MEET YOUR AGENT
Shannon Johnson
I’m a Licensed Independent Broker and Agent based out of Charlotte, NC providing service to both Carolinas and Georgia. My passion for helping people is strengthened and backed by nearly two decades of experience working in Social Services administering state and federally-funded programs.
What this means for you is that you can count on me to connect you with the best care. I am certified to offer individuals, families, and employer groups with consulting and enrollment services from more than ten national insurance carriers.
I am committed to helping you obtain just the right level of protection and coverage to fit the unique needs of you and your loved ones. And I’ll make sure you’re well-informed and satisfied with the service provided every step of the way.
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
— Maya Angelou
FREQUENTLY ASKED QUESTIONS
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Is there a fee for a needs assessment or enrollment?No, there is no cost to you, whether you enroll in a plan or not.
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How is this service free?Health insurance companies compensate licensed agents and agencies with a commission for assisting individuals with plan enrollment.
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Are all calls recorded each time I call in or video-call?Only Medicare Advantage and Prescription Drug plan sales call are recorded for compliance purposes. Healthcare and Life insurance calls are not recorded.
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What insurance companies do you represent?Medicare Advantage/Supplements and Prescription Drug Plans Aetna, Allwell, BCBS NC, BCBS SC, Cigna HealthSpring, Devoted Health, GTL, Humana, Messer, Medico, SilverScript, UnitedHealthcare, and WellCare Medicare Disclaimer We do not offer every plan available in your area. Currently we represent 7 organizations which offer 125 products in your area. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Program (SHIP) to get information on all of your options. Healthcare/Dental, Vision & Hearing Aetna, Ambetter, Amerihealth Caritas, BCBS NC, BCBS NC, Cigna HealthSpring, Humana, NCD, UnitedHealthcare and WellCare Life, Accidental and Cancer Aetna, American General, American National, Cigna National, Foresters, GTL, Gerber, Globe, Lifeshield, Messer, National Life United America
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What if I want to change my plan after enrollment?You may qualify for a (SEP) Special Enrollment Period under special circumstances such as change of income (for Affordable HealthCare plan (Obamacare), termination of employer coverage, life change (married or new dependent), or moved outside of coverage area. If enrolled in a Medicare Advantage plan during AEP (Annual Enrollment Period) Oct. 15 through Dec. 7, you may make a one-time change during OEP (Open Enrollment Period) January – March. If you receive Medicaid or LIS (Low Income Subsidy) with Medicare, you may make one change per quarter during the three quarters of the year: Q1 January – March Q2 April – June Q3 July – September
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How do I activate extra benefits that my plan offers?Contact member services on the back of your membership card if you are not able to create an online account. You may also call, text, or email your agent for assistance.
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Who do I contact if I have questions about my plan?Contact member services on the back of your membership card. You may also call, text or email your agent.
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Who is eligible for Medicare?Medicare is for individuals 65 or older, however you may be eligible if you have a disability, End-Stage Renal Disease (permanent kidney failure requiring dialysis or transplant), or ALS (also called Lou Gehrig’s disease).
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What are the parts of Medicare?Part A (Hospital): Covers inpatient care in hospitals, critical access to hospitals, and skilled nursing facilities (not long term or custodial care) Part B (Doctor): Optional coverage that covers the cost of doctors’ services, outpatient care, and other medically necessary services that Part A doesn’t cover. Part C (Medicare Advantage): Is a Medicare health plan choice referred to as Medicare Advantage plans offered by private insurance companies. Part D (Prescription Drug): Covers prescription drug coverage. Note: Failure to enroll in Part B or Part D when initially eligible (or go 63 days or more without creditable drug coverage) could result in a late penalty.
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How do I avoid late enrollment penalty for Part B and Part D?The best way to avoid late enrollment penalty for any of the parts of Medicare is by signing up for Medicare coverage during your Initial Enrollment Period (IEP). Part A – If you must buy Part A you won’t have to pay a penalty if you sign up when first eligible. Otherwise, your monthly premium may go up 10%. Part B - You won’t have to pay a penalty if you qualify for a Special Enrollment Period. Part D – You won’t have to pay a Part D penalty if you have creditable drug coverage or qualify for Extra Help
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What is a Dual or Special Needs plan?An individual who receives Medicare and Medicaid. Individuals eligible for both benefits may be eligible for a Special Needs plan (D-SNP, C-SNP (chronic) or I-SNP (institutional) Medicaid provides health coverage assistance program for children, adults, pregnant women, people with disabilities, and seniors with low income. Medicare enrollees may receive assistance to help pay for premiums and out-of-pocket medical expenses from Medicaid.
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I’m turning 65, when do I need to enroll for Medicare?You can begin signing up for Medicare three months before you turn 65 and up to three months after your 65th birthday. This is referred to as the IEP (Initial Enrollment Period). Because Part B and Part D have a premium cost, you have the option of turning it down. If you chose not to enroll in Part B when initially eligible, you will incur a penalty of 10% of the Part B premium for every 12-month period you did not have it or a job-based insurance that allowed you to delay enrollment. If you chose not to enroll in Part D, the penalty is calculated by multiplying 1% of the “national base beneficiary premium” times the number of full uncovered months you didn’t have Part D or creditable coverage. Note: If you are receiving Social Security benefits, you’ll be automatically enrolled in Medicare Part A and Part B (you don’t need to apply).
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Do I need to sign up for Medicare at 65 if I’m still working?If you are still working at age 65, you have an option to delay enrolling in Medicare if you have health insurance through your employer of 20 or more employees. Should your employer coverage end, you will have a limited time to enroll in Medicare without a penalty through a SEP (Special Enrollment Period).
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I am new to Medicare, what are my options to cover the 20% cost gap for Original Medicare?When enrolled in Original Medicare, there are two options that are most common and that’s either a Medicare Advantage or Medicare Supplement plan. Original Medicare: This is a fee-for-service plan that covers many health care services and certain drugs. You can go to any doctor or hospital that accepts Medicare. There are costs that you must pay like coinsurance, copayments, and deductibles. You should consider adding a Medicare Prescription Drug Plan when you become eligible for Medicare to avoid a penalty. Medicare Advantage: These are plans that cover more services and have lower out-of-pocket costs than Original Medicare plans. Some plans cover prescription drugs and some plans like the HMO (Health Maintenance Organizations) you may only be able to see certain doctors or hospitals to get covered services. Some of the plans also cover extras benefits like vision, dental, hearing, wellness programs, over the counter, healthy food and more. Note: Must be enrolled in Part A and Part B Medicare Supplement: These are plans that range from A through N and provide the same basic benefits. After you meet your out-of-pocket yearly limit and your yearly Part B deductible, the supplement pays 100% of covered services for the rest of the calendar year.
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If I’m under 65 and have a disability, am I eligible for Medicare?Only if you have received SSDI (Social Security Disability Insurance) payments for two years (24 months), you will be automatically enrolled in Medicare Part A and Part B.
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What is the Affordable Care Act and Marketplace?ACA is the comprehensive health care reform law and its amendments. Marketplace is a website where individuals and small business can compare plans and their affordability.
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What if I have coverage through the Healthcare Marketplace (Obamacare)?Even if you have Marketplace coverage, you should enroll in Medicare when you’re first eligible to avoid the risk of delay in coverage and any late enrollment penalty. If you have Marketplace coverage and are not eligible for Medicare, it is best practice to have an agent review your coverage each year.
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Do I need to file taxes if I receive subsidy for healthcare through the Marketplace?Yes, if you fail to do so you will no longer qualify for future tax credits.